Posted on April 1, 2001
Getting Help
Internal Revenue Service
Personal Computer
Access a wealth of free tax information at www.irs.gov. While at the site, you can review topics such as "Frequently Asked Tax Questions" (located under "Tax Help"), "Forms and Publications," "Fill-In Forms," "Tax Info for You," "Tax Regs in English," and "Small Business Corner." If you can't find your answer, you may submit your tax question via e-mail.
Telephone
Order forms, instructions and publications by calling 1-800-829-3676.
Ask tax questions by calling 1-800-829-1040.
TTY/TDD users may call 1-800-829-4059 to ask tax questions or to order forms and publications.
TeleTax topics – Call 1-800-829-4477 to hear pre-recorded messages covering various tax topics, or to check on the status of your refund.
TaxFax Service – Using the phone attached to your fax machine, you can receive forms and publications by calling 1-703-368-9694.
Walk-In Service
You may walk in to many post offices, libraries and IRS offices to pick up certain forms and publications.
Assistance with your return – Free tax preparation is available through the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs in most communities. Volunteers help prepare basic tax returns for low-income taxpayers, persons with disabilities, the elderly, and non-English speaking people. Call 1-800-829-1040 to find the VITA or TCE site nearest you. You may also call AARP – the largest TCE participant – at 1-877-227-7844 to see if they have one of their Tax Aide sites in your community.
Free assistance with tax questions is available by calling 1-800-829-1040 24 hours a day, seven days a week.
State Department of Taxation
Personal computer
Get forms can be downloaded from the department's website at www.state.hi.us/tax/taxforms.html. To download the forms, Adobe Reader plug-in required.
For frequently asked questions, go to www.state.hi.us/tax/faq.html#general.
You can also e-mail your tax questions to the department at Taxpayer_Services@tax.state.hi.us.
Telephone
To reach the department's Taxpayer Services staff, call 587-4242 or 587- 6515 (Jan.- Apr. 20)
From the Neighbor Islands, call toll-free, 1-800-222-3229, or call 947-6321 on the Big Island; 984-8500 on Maui; and 274-3456 on Kaua'i.
For the hearing-impaired, call 587-1418 or from the Neighbor Islands, call toll-free. 1-800-887-8974.
You can also send a fax to the department at 587-1488.
Get forms faxed to you through via the department's 24-hour fax service at 587-7572 (from O'ahu) or at (808) 678-0522 from outside O'ahu.
Tax forms and publications, are also available on a CD for $12.50 at the department, or it can be mailed to you by calling the Forms Request Line at (808)587-7572 or toll-free at 1-800-222-7572.
Walk-In Service
The department's offices are open Mondays through Fridays, except state holidays, from 7:45 a.m. to 4:30 p.m. Their locations are:
Honolulu
830 Punchbowl Street
Honolulu, HI 96813
Big Island
830 Punchbowl Street
Honolulu, HI 96813
Maui
54 S. High Street
Wailuku, HI 96793
Kaua'i
3060 Eiwa Street #105
Lihue, HI 96766
