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The Honolulu Advertiser
Posted on: Sunday, August 27, 2006

Tired old music is, like, over for hotels

By ROGER YU
USA Today

Get ready for louder, hipper music at hotels. In the latest bid for a new generation of travelers, hotel chains are paying more attention to music in their lobbies, shops and restaurants.

They're playing it louder, making it more consistent across their hotels and turning more to contemporary tunes.

"It's really foreground music. It's meant to be heard," says Stephen Rosenstock of Omni, which launched its new music program late last year.

With more people traveling, hotel chains are trying to outdo each other in providing a "more memorable experience," says Alan Benjamin, a hospitality consultant. "They are trying to make travel more of a personal experience. Not just that I checked in, went to bed, shaved and checked out."

Part of that, says Rob Kwortnik, a marketing professor at Cornell University, is catering to a rising number of younger customers who are more comfortable with louder music.

What the chains are doing:

  • Centralizing. Traditionally, the chains let hotel managers pick their own music. Hyatt has contracted with Muzak for centralized song lists.

  • Changing through the day. They're also changing music throughout the day to fit the mood. Marriott's program will play "European new age" and classical in the morning. As the day progresses, it will give way to light jazz, contemporary pop and Latin guitar, followed in the evening by faster-tempo music and remixes of old pop.

  • Getting creative. Muzak has programmed Hyatt hotels to play songs that match the hotel's location: local bands in Austin, Hawaiian music in Honolulu.